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SalaChat Contact

Contact SalaChat

The way to reach SalaChat is email: [email protected]. There’s no form to fill in and no chatbot to get past. Just include the few details below so the first reply can actually solve the problem.

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Andy from Mexico, checking her camera before writing to SalaChat support
Andy Mexico

What should you include in your email?

The more specific you are, the fewer emails it takes. A useful message answers four questions: what you were trying to do, what happened instead, which device and browser you were on, and roughly when it happened. A screenshot helps if it doesn’t show anyone else’s face or details.

  • What you were doing: for example, starting a video match, buying coins, or sending a message.
  • What went wrong: the exact error, or what you expected and didn’t get.
  • Your device and browser: say, an Android phone with Chrome, or an iPhone with Safari.
  • The date and time: with your time zone, especially for anything to do with coins.

Never send your password or full card number to anyone, support included. Nobody from SalaChat will ask for them.

Is it something you can fix in a minute?

Most camera and microphone problems come down to permissions. Check that your browser allows the camera and microphone for salachat.cam, close any other app that might be using the camera, and reload. The full checklist is in how SalaChat works, along with where every button lives.

If you can’t find SalaChat on your phone, it’s because there’s nothing to download; the SalaChat app page shows how to put it on your home screen. And for anything to do with coins, VIP or what costs what, the answer is usually on the page about what’s free.

How do you report someone who broke the rules?

If someone made you uncomfortable during a chat, use Report on their profile first; that sends the report with the reason you chose. Then block them. You can also email support with the date and their nickname if you want to add anything. The safety guide explains the steps and what to keep off camera.

If you’re ever in danger offline, contact your local emergency services before anything else.

What about your data?

To ask what SalaChat holds about you, or to ask for it to be deleted, email the same address and say which account it’s about. How information is handled is set out in the privacy policy, and the rules for using the site are in the Terms of Service.

Feature ideas and general feedback are welcome too. If you’re new and just want to see what SalaChat is, the home page is the place to start.

Keep reading

How SalaChat Works

Every screen, and fixes for camera trouble.

Open page →

SalaChat Safety

Report, block and what to keep off camera.

Open page →

About SalaChat

What SalaChat is for, and what it isn’t.

Open page →

Questions people ask

Contact questions

What’s the SalaChat support email?

[email protected]. It’s the one address for help, reports, data requests and feedback.

Do I need an account to contact support?

No. Anyone can email. If your question is about an account, mention the nickname it uses.

Is there a phone line or a support chat window?

No. Support is by email only, which also means you have a written record of what was said.

How do I ask about a coin purchase?

Email support with the date, time and time zone of the purchase and what you expected. Refunds follow the Terms of Service.

Can I suggest a feature?

Yes. Send it to the support address. Short, specific ideas are the easiest to act on.

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